Reflection to Improve | Recompound Handbook

Evaluating Our Performance

At Recompound, we believe that continuous improvement is essential for long-term success. We regularly reflect on our performance, both individually and as a team, to identify areas for growth and development.

Our Feedback Framework

We use a structured approach to giving and receiving feedback that focuses on objective observations, personal impact, underlying needs, and clear requests for change. This framework helps ensure that feedback is constructive and actionable.

Objective

State the objective facts (facts only) that is happening.

Facts: "You wrote this on our code base", "You didn't reply client A's request"

Not facts: "Your code is messy", "You are sloppy and are never aware of client's messages"

Feeling

How does that make me feel? Not you (the person who's receiving the feedback)

My feeling: "I feel unsure or worried that other client's request are not met on time"

Need

Need: need assurance that our product caters to client needs.

Request

Therefore, could you help ensure that there is a protocol to ensure that clients' requests are met on time is delivered and communicated promptly?

Creating a Culture of Feedback

We strive to create an environment where feedback is seen as a gift rather than a criticism. This involves:

Normalizing regular feedback in all directions (up, down, and sideways)
Focusing on growth and improvement rather than blame
Recognizing and celebrating progress
Leading by example, with leaders actively seeking and responding to feedback

Learning from Mistakes

We view mistakes as valuable learning opportunities. When things don't go as planned, we:

Conduct blameless post-mortems to understand what happened
Identify systemic issues that contributed to the problem
Implement changes to prevent similar issues in the future
Share learnings across the team to maximize their value

By embracing reflection and continuous improvement, we ensure that we're constantly growing as individuals and as an organization, enabling us to better serve our customers and achieve our mission.