How We Make Customers Happy

We treat our customers like humans and like bosses

Our Customer Service Principles

• Accessibility

  Co-Founders (Toby or Budi) has to be accessible by our customers in need. We believe that direct access to leadership builds trust and ensures that customer concerns are addressed promptly and effectively.

• Regular Communication

  Communication has to be regular. We proactively update our customers about their investments, market conditions, and any changes to our strategy. This keeps them informed and engaged.

• Transparency

  Investment thesis has to be shared super transparently. We explain our reasoning behind each investment decision, helping our customers understand and feel comfortable with our approach.

• Active Listening

  Listen to them whole-heartedly. We pay close attention to our customers' concerns, questions, and feedback, ensuring they feel heard and valued.

• Non-judgmental Approach

  Non-judgemental — do not superimpose our beliefs. We respect our customers' perspectives and avoid imposing our own beliefs or values on them.

• Taking Concerns Seriously

  Take their concerns seriously — this usually reveals certain psychology that if addressed, can make our customers feel much better and strengthen trust between us. We view customer concerns as opportunities to deepen our relationship and improve our service.

The Human Touch

In an industry often dominated by impersonal interactions and complex jargon, we differentiate ourselves by maintaining a human touch. We speak plainly, respond promptly, and treat each customer as an individual with unique needs and concerns.

We believe that happy customers are our best advocates, and we're committed to providing an exceptional experience that makes them want to tell others about Recompound.